Role
Project Manager
Industry
Healthcare
Duration
10 Weeks
Overview
Remedi is a healthcare platform designed to streamline and personalize the patient experience. Empowering patients to take control of their healthcare journey by integrating effortless appointment scheduling and real-time medical transcript record-keeping. We aimed to bridge the gap between patients and medical professionals, ensuring clear communication, accessible health records, and a seamless care process.
Problem Statement
Managing medical information can be overwhelming. Patients struggle with keeping track of past visits, understanding complex medical terminology, and ensuring they receive the right care at the right time. Meanwhile, medical professionals face cognitive overload due to cluttered Electronic Health Record (EHR) systems, which impacts their ability to focus on patient care.
Without a streamlined system, patients risk misinterpreting medical advice, missing important follow-ups, and feeling disconnected from their own healthcare. This gap in communication and accessibility leads to frustration, inefficiency, and potential negative health outcomes.
Research Methods
We sent out a survey to gather insights into patients' experiences with medical appointments, receiving a total of 34 responses—21 from patients and 13 from medical professionals. In our diary studies, 5 patients documented their appointment experiences, while 6 medical workers recorded their own. We noticed recurring keywords in their responses, such as:
Time, Respect, Communication, Patience, and Transparency
After compiling our research, we grouped similar findings through an affinity process and created a priority chart. From this, we identified these needs:
Patients Need:
✔ Real-time medical transcripts for better recall after appointments.
✔ Simplified explanations of complex medical terms to improve understanding.
✔ Quick access to past medical records without unnecessary navigation.
Medical Professionals Need:
✔ Structured, easy-to-read patient information to reduce cognitive load.
✔ A more intuitive interface for EHR systems to improve efficiency.
Low Fidelity and Middle Fidelity
User Testing
Pain Points Identified During Testing:
❌ Struggled to locate past transcripts → Revamped information architecture.
❌ Confusing labeling on scheduling → Reworded and redesigned UI elements.
❌ Definitions of medical terms was buried → Simplified access in fewer clicks.
❌ Transcription functionality was unclear for doctors → Refined workflow for real-world usability.
Patient Features
Doctor Features
Reflections
Designing an environment rather than just an app can sometimes be the best approach you can take. This project had its share of ups and downs, particularly when we had to shift our focus from healthcare providers to patients. While initially uncertain about our direction, we learned that it is sometimes acceptable to prioritize one user group while still incorporating features beneficial to others. This experience taught us the value of flexibility and user-centered design in creating a more inclusive and effective solution.
